Terms of Service

1. Beta Program

The Service is currently offered as a private beta. Beta access is granted at Serious People's discretion and may be revoked at any time. During the beta period:

• The Service is provided “as is” without any service-level agreement (SLA), uptime guarantee, or commitment to data retention beyond what is stated in Section 8.
• Features, pricing, and terms are subject to change before general availability.
• Serious People may contact you for feedback and improvement purposes.

2. Eligibility and Account Registration

The Service is intended for business use only. You represent that:

• You are at least 18 years old and have authority to bind the organization on whose behalf you are accepting these Terms.
• You will provide accurate registration information and keep it up to date.
• You will not share your credentials or allow unauthorized access to your account.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right (including intellectual property rights and privacy obligations).
• Upload, transmit, or store any content that is illegal, defamatory, fraudulent, or harmful.
• Attempt to reverse-engineer, decompile, or extract the underlying models, algorithms, or source code.
• Circumvent or disable any security or access-control features.
• Use the Service to build a competing product or benchmark it for public publication without prior written consent.
• Automate requests in a manner that places unreasonable load on the Service infrastructure.

Serious People reserves the right to suspend or terminate access for any violation of this section.

4. Data Ownership and License

Your data is yours.All content, documents, messages, meeting transcripts, and other information you or your connectors import into the Service (“Customer Data”) remains the property of you or your organization.

You grant Serious People a limited, non-exclusive, worldwide license to store, process, and transmit Customer Data solely to provide the Service to you. This license does not give Serious People the right to sell, transfer, or use your Customer Data for any purpose outside of providing the Service.

Serious People does not use Customer Data to train its own models. Anthropic (our LLM provider) does not train its models on Customer Data submitted via the commercial API. Anthropic retains API inputs and outputs for up to 30 days for safety and abuse-monitoring purposes, after which they are deleted. We do not currently have Zero Data Retention (ZDR) enabled; the standard 30-day retention window applies.

5. Intellectual Property

The Service, including its software, design, trademarks, and branding, is owned by Serious People and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership in the Service to you.

Knowledge summaries, assertions, and structured outputs generated by the Service from your Customer Data are yours. Serious People claims no ownership over derived outputs generated specifically from your Customer Data.

6. Subprocessors

To deliver the Service, Serious People uses the following subprocessors that may process Customer Data on our behalf:

• Anthropic — Large language model inference (knowledge extraction, recall, and summarization). Anthropic processes prompts that may include Customer Data excerpts. Anthropic does not train its models on Customer Data submitted via the commercial API. Inputs and outputs are retained by Anthropic for up to 30 days for safety and abuse-monitoring purposes, then deleted. Zero Data Retention (ZDR) is not currently enabled for this account.
• WorkOS — Identity and authentication provider. Processes email addresses and authentication tokens.
• Nango — Connector authentication and OAuth token management for third-party integrations (email, calendar, Slack, etc.).
• Google Cloud Platform (GCP) / Cloud SQL — Primary cloud infrastructure and database hosting for Customer Data storage. Data is stored in the United States (GCP us-central1 region).

Serious People will notify Customers of material changes to this subprocessor list prior to adding new subprocessors.

7. Security

Serious People implements commercially reasonable technical and organizational measures to protect Customer Data, including:

• Encrypted data at rest and in transit (TLS 1.2+).
• Row-level data isolation per tenant to prevent cross-tenant data access.
• OAuth tokens for connectors managed by Nango with no raw token storage by Serious People.

No security measure is perfect. We recommend customers apply the principle of least privilege when granting connector scopes.

8. Termination and Data Deletion

Either party may terminate the Customer's use of the Service at any time, with or without notice.

Upon termination or account deletion request, Serious People will delete Customer Data from active production systems within 30 days. Anonymized aggregate usage metrics may be retained after this period.

Customers may request deletion by emailing hello@seriouspeople.ai.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SERIOUS PEOPLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SERIOUS PEOPLE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SERIOUS PEOPLE'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE SERVICE IS CURRENTLY FREE (BETA); THE $100 FLOOR APPLIES. THIS CAP WILL BE REVISITED WHEN PAID TIERS ARE INTRODUCED.

11. Indemnification

You agree to indemnify and hold harmless Serious People and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Austin, Texas.

13. Changes to These Terms

We may update these Terms at any time. We will notify Customers of material changes via email or an in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at hello@seriouspeople.ai.